Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels the same day you call. We stock common panel sizes and styles in our service vehicles, allowing our technicians to complete many repairs in a single visit. For custom or specialty panels, we can typically source and install replacements within 2-3 business days. Our 30-minute response time means we'll assess the damage quickly and provide you with an accurate timeline and quote on the spot. Emergency panel repairs are available 24/7 for situations where your garage door poses a security risk or can't close properly.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged from a variety of causes. The most common include accidental impact from vehicles backing into the door, which accounts for about 40% of panel damage we see. Weather-related damage from severe storms, hail, or fallen tree branches is another frequent cause, especially here in Connecticut where we experience all four seasons. Over time, wooden panels may rot or warp from moisture exposure, while steel panels can develop rust if the protective coating is compromised. Improper installation or poor maintenance can lead to panels warping or cracking under the stress of daily operation. We also see damage from break-in attempts and from children playing with balls or bikes near the garage. Regular maintenance and keeping the area around your garage door clear can help prevent many of these issues.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes, we offer flexible financing options to help make your dream garage door a reality. We understand that a premium carriage-style garage door is a significant investment in your home's curb appeal and value. That's why we've partnered with several financing providers to offer plans with competitive interest rates, low monthly payments, and terms ranging from 12 to 60 months. Many of our customers qualify for 0% APR financing for 12-18 months on approved credit. We also accept all major credit cards and can work with you on custom payment plans for larger projects. During your free estimate, our technicians can discuss all available financing options and help you find a plan that fits your budget. The application process is quick and can often be completed right at your home.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes between 4-6 hours for a single door and 6-8 hours for a double-wide door. This includes removing your old door, installing the new door and all hardware, setting up the opener if included, and programming your remotes. Custom carriage-style doors or installations that require additional modifications may take a full day. We always aim to complete installations in one visit so you're not left without a functioning garage door. Our technicians arrive with all necessary equipment and materials, and they'll clean up completely before leaving. We also provide a full walk-through of your new door's features and maintenance requirements before we go.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a thorough 25-point inspection of your entire garage door system. We lubricate all moving parts including springs, rollers, hinges, and tracks with professional-grade lubricant. We test and adjust the door's balance, which is crucial for extending the life of your opener and springs. Our technicians check the safety sensors and auto-reverse function to ensure your family's safety. We tighten all hardware, inspect cables for fraying, and examine weather sealing for gaps. The service also includes a visual inspection of springs for wear and an assessment of the door's overall condition. We'll provide you with a detailed report of our findings and recommendations for any needed repairs. Regular maintenance can extend your door's lifespan by 5-10 years and helps prevent costly emergency repairs.

Question 6

Do you repair all brands of garage doors and openers?

Accepted Answer

Yes, our technicians are trained and experienced in repairing all major garage door and opener brands. This includes Clopay, Amarr, Wayne Dalton, CHI, Raynor, Martin, and many others for doors. For openers, we service LiftMaster, Chamberlain, Genie, Craftsman, Linear, and all other major brands. We carry a wide selection of universal parts in our service vehicles, allowing us to complete most repairs on the first visit. Even if you have an older or discontinued model, we can usually find compatible replacement parts or recommend suitable alternatives. Our expertise covers traditional chain-drive openers, belt-drive systems, jackshaft openers, and the latest smart home-integrated models.

Question 7

What is the warranty on your work?

Accepted Answer

We stand behind our work with industry-leading warranties. All labor performed by Garage Door Trumbull comes with a lifetime warranty - if anything we installed or repaired fails due to our workmanship, we'll fix it at no charge for as long as you own your home. For parts and materials, warranties vary by product but typically range from 1 year to lifetime depending on the component. New garage doors come with manufacturer warranties of 3-10+ years depending on the model, plus our labor warranty. Springs installed by our team carry a minimum 3-year warranty. We provide all warranty information in writing after every service call, so you always know exactly what's covered. Our 10-Year warranty commitment is our promise that you're getting the best protection in the industry.

Question 8

How can I tell if my garage door springs need replacing?

Accepted Answer

There are several signs that indicate your garage door springs may need replacement. The most obvious is if a spring has visibly broken - you may have heard a loud bang from your garage when this happened. If your door feels unusually heavy when you try to lift it manually, the springs are likely failing. A door that opens unevenly, with one side rising faster than the other, suggests one spring is weaker than the other. You might also notice the door doesn't stay open when raised halfway - it either slides up or crashes down, indicating spring tension issues. Visible gaps in torsion springs (the large spring above your door) mean they've broken. Extension springs (on the sides of the door) may show stretching or rust. Most garage door springs have a lifespan of about 10,000 cycles (one cycle = one open and close), which translates to roughly 7-10 years for average use. We recommend having springs inspected annually as part of regular maintenance.

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